Kudos has partnered with CardRatings and Red Ventures for our coverage of credit card products. Kudos, CardRatings, and Red Ventures may receive a commission from card issuers. Kudos may receive commission from card issuers. Some of the card offers that appear on Kudos are from advertisers and may impact how and where card products appear on the site. Kudos tries to include as many card companies and offers as we are aware of, including offers from issuers that don't pay us, but we may not cover all card companies or all available card offers. You don't have to use our links, but we're grateful when you do!
Your Complete Guide to Amex Cell Phone Protection: Save Up to $1,600 Yearly
July 1, 2025
.webp)
Your phone slips from your pocket. Screen, shattered. Or worse—it's stolen from your gym bag. What now?
For most people, that's a $600–$1,200 headache. But if you're paying your cell phone bill with the right American Express card, you're already protected—and you might not even know it.
American Express offers complimentary cell phone protection on over a dozen premium cards, covering up to $800 per claim for theft or damage. With two claims allowed per year, that's potentially $1,600 in protection you're already paying for through your card's annual fee. Yet most cardholders don't even realize this benefit exists.
Let's break down everything you need to know about Amex cell phone protection—how it works, which cards offer it, and how to actually use it when disaster strikes.
What is Amex Cell Phone Protection?
Amex cell phone protection is a complimentary insurance benefit that reimburses you if your phone is stolen or accidentally damaged. This isn't just for your phone—it covers all phones on your wireless plan, including family members' devices.
Here's what you need to know:
- Coverage amount: Up to $800 per claim
- Deductible: $50 per claim
- Claims allowed: 2 claims per 12-month period
- Total potential coverage: $1,600 per year
The catch? You must pay your monthly cell phone bill with an eligible Amex card. Do that, and coverage activates automatically—no enrollment required.
Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. Eligibility and Benefit level varies by Card. Terms, Conditions, and Limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by Amex Assurance Company.
How Does Amex Cell Phone Protection Work?
Activating your coverage is straightforward:
Step 1: Pay Your Cell Phone Bill
Charge your monthly wireless service bill to an eligible American Express card.
Step 2: Wait for Coverage to Begin
Coverage starts on the first day of the calendar month following your first bill payment. For example, if you pay your bill on January 15th, coverage begins February 1st.
Step 3: Keep Paying to Maintain Coverage
Continue paying your monthly bill with your Amex card. Skip a month? Your coverage suspends on the first day of the following month.
The Break-Even Math: With a $50 deductible, you'll receive up to $750 per claim. If you've ever paid for a screen repair ($150–$300) or phone replacement ($600–$1,200), you already know this benefit pays for itself with just one claim.
Which American Express Cards Offer Cell Phone Protection?
Not all Amex cards include this benefit—only premium cards. Here are our top picks:
American Express Platinum Card® (See Rates & Fees)
[[ SINGLE_CARD * {"id": "106", "isExpanded": "false", "bestForCategoryId": "15", "bestForText": "Frequent Travelers", "headerHint": "Serious Points on Flights"} ]]
Blue Cash Preferred® Card from American Express (See Rates & Fees)
[[ SINGLE_CARD * {"id": "261", "isExpanded": "false", "bestForCategoryId": "15", "bestForText": "Cash Back Seekers", "headerHint": "Popular Cash Back Card"} ]]
Delta SkyMiles® Platinum American Express Card (See Rates & Fees)
[[ SINGLE_CARD * {"id": "789", "isExpanded": "false", "bestForCategoryId": "15", "bestForText": "Frequent Travelers", "headerHint": "Convenient Travels"} ]]
The Business Platinum Card® from American Express (See Rates & Fees)
[[ SINGLE_CARD * {"id": "2290", "isExpanded": "true", "bestForCategoryId": "52", "bestForText": "Business Owners", "headerHint" : "Premium Offer" } ]]
Delta SkyMiles® Reserve American Express Card (See Rates & Fees)
[[ SINGLE_CARD * {"id": "781", "isExpanded": "false", "bestForCategoryId": "15", "bestForText": "Frequent Travelers", "headerHint": "Most Premium Delta Offer"} ]]
Coverage Details & What's Actually Protected
What IS Covered:
- Theft (with police report filed within 48 hours)
- Accidental damage, including cracked screens
- All phones on your wireless plan (not just the primary line)
- The phone's manufacturer battery and antenna
What's NOT Covered:
- Lost phones or "mysterious disappearance"
- Cosmetic damage that doesn't affect functionality
- Phones under a common carrier's control (airlines, shipping services)
- Cell phone accessories (cases, chargers, etc.)
- Normal wear and tear
- Phones for resale or commercial use (consumer cards only)
The Reality Check:Cracked screens are the #1 smartphone damage type, and they're fully covered. This alone makes the benefit worthwhile for most users.
How to File a Claim: Step-by-Step
When disaster strikes, act quickly:
Within 48 Hours (For Theft Only):File a police report. You'll need this for your claim.
Within 90 Days:Call Amex's benefits administrator at 1-833-784-1467 (Monday–Friday, 7 AM–7 PM CST).
Within 120 Days:Submit your proof of loss documentation:
- Copy of your Amex statement showing the wireless bill payment
- Copy of your cell phone bill
- Purchase receipt for your phone
- For theft: Police report
- For damage: Repair estimate and photos of damage
- Any other insurance information (home/auto policies)
Pro Tip: Keep digital copies of your phone's purchase receipt and your monthly Amex statements in a secure location. You'll thank yourself later.
Comparing Amex Cell Phone Protection to Other Options
How does Amex stack up against alternatives?
Should You Apply? Yes If:
- You're already paying an annual fee for a premium Amex card
- You want cell phone protection without additional monthly premiums
- You value flexibility to file claims with your choice of repair provider
- You'd benefit from covering multiple phones on your family plan
Real-World Scenario: When This Benefit Pays Off
Meet Sarah, a Platinum Card® from American Express holder:
Sarah pays her family's $180 monthly AT&T bill with her Amex Platinum Card. Three months later, her teenage son drops his iPhone 15 Pro, shattering the screen.
Apple Store repair quote: $379
Sarah files an Amex claim, submits photos and the estimate, and receives a check for $329 ($379 minus the $50 deductible) within two weeks.
Total saved: $329
Later that year, her own phone is stolen from a coffee shop. She files a police report and submits a claim for her $1,099 iPhone 16 Pro Max.
Amex reimburses: $750 (the $800 maximum minus the $50 deductible)
Total saved that year: $1,079
Sarah's $895 annual fee suddenly looks like a bargain.
Tips to Maximize Your Cell Phone Protection
- Set Up Autopay: Never miss a month of coverage by automating your wireless bill payment to your Amex card.
- Mark Your Calendar: Coverage begins the first day of the month after your first payment. Know when you're protected.
- Document Everything: Take photos of your phone's serial number, IMEI, and purchase receipt. Store them in cloud storage.
- Know Your Options: The benefit reimburses actual repair costs or replacement value—whichever the administrator determines. Get multiple repair quotes if needed.
- Pair with Kudos: Use Kudos to track which cards offer cell phone protection and ensure you're always paying your bill with an eligible card. Our Hidden Perks feature automatically reminds you to use these valuable benefits.
Frequently Asked Questions
Does Amex cell phone protection cover lost phones?
No. Coverage only applies to theft (with a police report) or qualifying accidental damage. Lost phones or "mysterious disappearance" aren't covered.
Can I file a claim for cosmetic damage like scratches?
No. Cosmetic damage that doesn't impair the phone's functionality isn't covered. However, cracked screens ARE covered since they're considered functional damage.
Do I need to enroll in this benefit?
No enrollment required. Simply pay your monthly cell phone bill with an eligible Amex card, and coverage activates automatically.
What if I have multiple Amex cards with this benefit?
You can only file one claim per incident. Choose the card you used to pay that month's bill.
How long does the claims process take?
Most claims are processed within 2–4 weeks after you submit all required documentation.
Does this replace my carrier insurance?
It could. Amex cell phone protection is secondary coverage (excess of other insurance), but many cardholders cancel their carrier insurance to avoid the monthly premium.
Bottom Line: Should You Use Amex Cell Phone Protection?
If you're already carrying a premium American Express card, paying your cell phone bill with that card is a no-brainer. You're essentially getting up to $1,600 in annual coverage for free—coverage you're already paying for through your annual fee.
The math is simple: One cracked screen repair ($150–$300) or one replacement phone ($600–$1,200) and this benefit pays for itself. With coverage extending to all phones on your family plan, the value multiplies.
The bottom line up front: Pay your wireless bill with your Amex, protect your phone automatically, and stop leaving money on the table.
Want to ensure you never miss valuable benefits like this? Sign up for Kudos and let our Hidden Perks feature track and remind you about all your credit card benefits—so you can focus on using your phone, not worrying about it.
Unlock your extra benefits when you become a Kudos member
Turn your online shopping into even more rewards
Join over 400,000 members simplifying their finances
Editorial Disclosure: Opinions expressed here are those of Kudos alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.
.webp)
